Refund policies

We accept returns as long as it is requested within 7 calendar days following the delivery date and the product(s) are in the same condition in which they were delivered. As far as possible, with the original packaging and labeling, or alternatively in a similar format that guarantees the return in perfect condition.

​

Returns do not apply to personal hygiene products.

​

If your product is defective, you can return the product and request a new one, only if it is within the warranty period specified for the products purchased.

​

To return a product, contact our customer service center as soon as possible after receiving your order, specifying: name and surname, order number, name of the products to be returned, address where the products will be collected._cc781905-5cde- 3194-bb3b-136bad5cf58d_

​

In the event that the return is due to the fact that the product or products are defective or, it is a different product from the one purchased through the Website, you must also express said circumstance, as well as mention, where appropriate, the defects of the products. products.

If your request is approved, we will provide you with a guide number and we will help you schedule the date your package will be collected by the corresponding carrier. 

Pack the product in its original box or packaging or the closest format, print and deliver the guide, as well as the Products in their original packaging or box to the Transport Company on the scheduled date.