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IS THERE ANY PURCHASE LIMIT IN THE STORE?There are no purchase limits.
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HOW CAN I CONTACT YOU?We put at your disposal the online chat and our email: contacto@mahat.mx
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HOW CAN I BILL?To send you an invoice for your order, please write an email with the following information to the address: contacto@mahat.mx - Order Number Billing Information Email to which to send the invoice
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WHAT COVERAGE DO YOU HAVE?We have shipping throughout the Mexican Republic, to the main cities, except towns.
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HOW MUCH TIME DOES MY ORDER TAKE TO ARRIVE?In a period of 5 to 7 business days, from Monday to Friday.
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WHAT TIME WILL I RECEIVE MY ORDER?Deliveries are made from Monday to Friday from 9 a.m. to 6 p.m.
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WHAT IS THE SHIPPING COST?Our shipping cost is directly linked to the destination where they are going to be sent based on Mexico City. We use the rates handled by FEDEX. Our shipping costs range from $130.00 pesos to $265.00 pesos.
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DO YOU MAKE INTERNATIONAL SHIPMENTS?Unfortunately, shipping outside of Mexico derives many complications with tax issues, so we are not shipping outside of the Mexican Republic.
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WHAT HAPPENS IF THERE IS NO ONE AT HOME TO RECEIVE THE ORDER?If you are not at home at the time of delivery, a notification will be left and a second delivery attempt will be made. In the event that the same thing happens on the second visit, we ask you to contact us at contacto@mahat.mx. In case of having to schedule an additional shipment of the same order for reasons beyond MAHAT Ayurveda & Yoga, this shipment will be charged to the customer again.
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CAN I CANCEL A PURCHASE?Once the purchase is confirmed within the system, it will not be possible to cancel it.
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WHAT SHOULD I DO IF MY ORDER IS INCOMPLETE OR DOES NOT CORRESPOND TO THE PURCHASE?If we have made a mistake in your order, simply send an email to: contacto@mahat.mx within a maximum of 10 business days, indicating your order number and sending photographs of the product received and we will replace it with the correct one. at no cost.
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DO YOU ACCEPT RETURNS?Yes, as long as the return is requested within 7 calendar days following the delivery date and the product(s) are in the same condition in which they were delivered. As far as possible, with the original packaging and labeling, or alternatively in a similar format that guarantees the return in perfect condition. Returns do not apply to personal hygiene products.
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WHAT CAN I DO IF I RECEIVE A DEFECTIVE PRODUCT?You can return the product and request a new one, only if it is within the warranty period specified for the products purchased.
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WHAT IS THE PROCESS TO RETURN A PRODUCT?Contact our customer service center as soon as possible after receiving your order specifying: name and surname, order number, name of products to be returned, address where the products will be collected. In the event that the return is due to the fact that the product or products are defective or, it is a different product from the one purchased through the Website, you must also express said circumstance, as well as mention, where appropriate, the defects of the products. products. If your request is approved, we will provide you with a tracking number and help you schedule the date your package will be picked up by the corresponding carrier. Pack the product in its original box or packaging or the closest format, print and deliver the guide, as well as the Products in their original packaging or box to the Transport Company on the scheduled date.
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